A business that provides rooms and services for paying guests.
hoʊˈtɛl
lobby
The main public area near a hotel's entrance and front desk.
ˈlɑbi
front desk
The hotel counter where guests check in and request help.
receptionist
A hotel employee who welcomes guests and handles front-desk requests.
rɪˈsɛpʃənɪst
guest
A person staying at or using the services of a hotel.
ɡɛst
reservation
An arrangement that holds a hotel room for a particular guest and date.
ˌrɛzɚˈveɪʃən
booking number
A code or number used to identify a hotel reservation.
check in
To register at a hotel and receive access to a room.
check out
To complete a hotel stay and settle any remaining charges.
photo ID
An official identity document containing the holder's photograph.
room
A private space in a hotel where a guest stays.
rum
single room
A hotel room intended for one guest.
double room
A hotel room designed for two guests, often with one large bed.
twin beds
Two separate single beds in the same hotel room.
room number
The number used to identify a particular hotel room.
key card
An electronic card used to unlock a hotel room.
elevator
A machine that carries people between floors of a building.
ˈɛləˌveɪtɚ
floor
A level of a hotel building.
flɔr
bed
A piece of furniture used for sleeping.
bɛd
bathroom
A room containing a toilet and washing facilities.
ˈbæθˌrum
hot water
Heated water supplied to a room's taps or shower.
air conditioning
A system that cools and circulates indoor air.
Wi-Fi password
The password needed to connect to a hotel's wireless internet.
breakfast
The first meal of the day, sometimes included with a hotel stay.
ˈbrɛkfəst
restaurant
A place in a hotel where guests can order and eat meals.
ˈrɛstəˌrɑnt
gym
A room with equipment for physical exercise.
dʒɪm
call the front desk
To telephone hotel reception for information or assistance.
room service
A hotel service that delivers food or other items to a guest's room.
minibar
A small in-room refrigerator containing drinks or snacks that may cost extra.
ˈmɪniˌbɑr
housekeeping
The hotel department responsible for cleaning rooms and replacing supplies.
ˈhaʊsˌkipɪŋ
coffee maker
A small appliance in a hotel room for preparing coffee.
maintenance
The hotel service that repairs equipment and room facilities.
ˈmeɪntənəns
porter
A hotel employee who helps guests carry their bags.
ˈpɔrtɚ
airport shuttle
A vehicle service running between a hotel and an airport.
receipt
A document confirming that payment was made.
rɪˈsit
bill
A statement listing the amounts a hotel guest must pay.
bɪl
I have a reservation
A standard phrase used to tell reception that a room was booked.
It's under the name
A phrase used to state the name attached to a reservation.
Is breakfast included?
A question asking whether breakfast is part of the room price.
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