A situation where people understand something differently.
/ˌmɪsʌndərˈstændɪŋ/
problem
A difficulty that needs attention or a solution.
/ˈprɑːbləm/
mistake
Something done or understood incorrectly.
/mɪˈsteɪk/
disagreement
A situation where people have different opinions.
/ˌdɪsəˈɡriːmənt/
upset
Unhappy or worried because of something unpleasant.
/ʌpˈset/
angry
Feeling strong displeasure about a situation.
/ˈæŋɡri/
sorry
Feeling regret about something that happened.
/ˈsɑːri/
apologise
To express regret for something you did.
/əˈpɑːlədʒaɪz/
explain
To make an idea or situation easier to understand.
/ɪkˈspleɪn/
listen
To pay careful attention to another person's words.
/ˈlɪsən/
calm
Not showing strong anger, fear, or excitement.
/kɑːm/
fair
Treating people reasonably and without favouritism.
/fer/
unfair
Not treating people equally or reasonably.
/ˌʌnˈfer/
agree
To share the same opinion or accept a proposal.
/əˈɡriː/
disagree
To have a different opinion from someone.
/ˌdɪsəˈɡriː/
interrupt
To speak before another person has finished.
/ˌɪntəˈrʌpt/
blame
To say that someone is responsible for a problem.
/bleɪm/
Let's talk
A suggestion to discuss a problem directly.
I didn't mean that
A phrase correcting how your words were understood.
I understand
A phrase showing that you recognise another person's message.
Could you explain
A polite request for clearer information.
What happened
A neutral question asking about an event or problem.
That's not what I meant
A phrase clarifying that someone interpreted your words incorrectly.
I'm sorry
A direct phrase expressing regret or sympathy.
You're right
A phrase accepting that another person's point is correct.
I need a moment
A phrase requesting a brief pause before continuing.
Can we start again
A request to restart a conversation more constructively.
find a solution
To identify a practical way to resolve a problem.
compromise
An agreement where each side accepts some changes.
/ˈkɑːmprəmaɪz/
forgive
To stop feeling anger about someone's mistake.
/fərˈɡɪv/
move on
To leave a resolved issue behind and continue.
thank you for listening
A phrase appreciating another person's attention and patience.
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