misunderstanding A situation where people understand something differently. /ˌmɪsʌndərˈstændɪŋ/ problem A difficulty that needs attention or a solution. /ˈprɑːbləm/ mistake Something done or understood incorrectly. /mɪˈsteɪk/ disagreement A situation where people have different opinions. /ˌdɪsəˈɡriːmənt/ upset Unhappy or worried because of something unpleasant. /ʌpˈset/ angry Feeling strong displeasure about a situation. /ˈæŋɡri/ sorry Feeling regret about something that happened. /ˈsɑːri/ apologise To express regret for something you did. /əˈpɑːlədʒaɪz/ explain To make an idea or situation easier to understand. /ɪkˈspleɪn/ listen To pay careful attention to another person's words. /ˈlɪsən/ calm Not showing strong anger, fear, or excitement. /kɑːm/ fair Treating people reasonably and without favouritism. /fer/ unfair Not treating people equally or reasonably. /ˌʌnˈfer/ agree To share the same opinion or accept a proposal. /əˈɡriː/ disagree To have a different opinion from someone. /ˌdɪsəˈɡriː/ interrupt To speak before another person has finished. /ˌɪntəˈrʌpt/ blame To say that someone is responsible for a problem. /bleɪm/ Let's talk A suggestion to discuss a problem directly. I didn't mean that A phrase correcting how your words were understood. I understand A phrase showing that you recognise another person's message. Could you explain A polite request for clearer information. What happened A neutral question asking about an event or problem. That's not what I meant A phrase clarifying that someone interpreted your words incorrectly. I'm sorry A direct phrase expressing regret or sympathy. You're right A phrase accepting that another person's point is correct. I need a moment A phrase requesting a brief pause before continuing. Can we start again A request to restart a conversation more constructively. find a solution To identify a practical way to resolve a problem. compromise An agreement where each side accepts some changes. /ˈkɑːmprəmaɪz/ forgive To stop feeling anger about someone's mistake. /fərˈɡɪv/ move on To leave a resolved issue behind and continue. thank you for listening A phrase appreciating another person's attention and patience. 